- Why do I need to add a recovery number?
- How does a recovery number work?
- How do I set up my recovery number?
- What if I haven't enabled MFA yet?
- How do I use my recovery number to access my account?
- How do I update my recovery number?
- Where are SMS/text messages supported?
Why do I need to add a recovery number?
Adding a recovery phone number to your account lets you regain access to Screeners.com in the event you lose access to your MFA. People lose their phones or get new ones, and they can lose access to the MFA used for logging into Screeners.com. By adding a phone number to your account, you can receive a recovery code via SMS/text message to log back in.
If you don’t use MFA to log into Screeners.com, then you won’t need to add a recovery number. You will only need a recovery number if you lose access to your MFA. If you ever turn on MFA, you will be prompted to add a recovery number at the end of your MFA setup.
Note: MFA is required for all Screeners.com administrators.
How does a recovery number work?
You can add your phone number on the MFA settings page. If you ever lose access to your MFA, you will enter this phone number to receive an SMS/text message that contains a recovery code. This code will let you disable MFA, so you can access your account, reset your MFA, and continue watching all your content on Screeners.com.
It is important to add your recovery number before you ever lose access to your MFA. If you lose your MFA and you did not add a recovery number, then you will need to contact support@screeners.com for help regaining access to your account.
How do I set up my recovery number?
If you have not enabled MFA yet, please see Enabling Multifactor Authentication (MFA) as a Viewer. This step-by-step guide will show you how to add a recovery number as part of the MFA setup.
You can add a recovery number any time you are logged into your Screeners.com account. Start by clicking your user profile in the top right corner. Then, select Multifactor Authentication.
The next page will say, “Multifactor Authentication is enabled.”
Under Recovery Methods, go to “Add SMS Recovery Number.” Then, click Set up SMS.
Select your country code. You can click into the country-code menu and start typing a country’s name to find its code. Then, enter your phone number without any spaces or dashes.
Once you enter your number, click Send Code. You will see the message: “A code has been sent to your mobile device.”
Check your phone for an SMS/text message that contains your six-digit code.
Back in Screeners.com, enter the code, and click Set up SMS.
You’ve now added a recovery number to your account. If you ever lose access to your MFA, you can enter your number, receive a recovery code, and get back into Screeners.com.
What if I haven’t enabled MFA yet?
If you have not enabled MFA yet, please see Enabling Multifactor Authentication (MFA) as a Viewer. This step-by-step guide will show you how to add a recovery number as part of the MFA setup.
How do I use my recovery number to access my account?
If you are prompted to enter your MFA code but you no longer have access to it, click I don’t have my MFA toward the bottom of the page.
Then, click Send Code.
You will receive an SMS/text message that contains a one-time recovery code.
Enter this six-digit code, and click Verify Code.
The next page will confirm that you have successfully disabled MFA for your account. This means you can now log back in without your MFA. Once you log in, you will be able to re-enable MFA and access all your content on Screeners.com.
To log back in, click Return to Login.
Next, enter your email address, and click Send Magic Link.
Check your email inbox for a login email from Screeners.com. Click the Login Now button contained in the email.
You are now logged into Screeners.com. Be sure to re-enable MFA. First, click your user profile in the top right corner. Then, select Multifactor Authentication and look for the Enable MFA button.
For a step-by-step guide to enabling MFA, please see Enabling Multi Factor Authentication (MFA) as a Viewer.
If you did not add a recovery number prior to losing your MFA, please contact support@screeners.com for help regaining access to your account.
How do I update my recovery number?
Click on your user profile in the top right corner. Then, select Multifactor Authentication.
In the Recovery Methods section, you will see the last four digits of your current recovery number. Click Edit to change this number.
Select your country code. You can click into the country-code menu and start typing a country’s name to find its code. Then, enter your phone number without any spaces or dashes. When you’re done, click Send Code.
You will receive a six-digit code on your phone via SMS/text message. Enter your code, and then click Update SMS. Your recovery number is now updated.
Where are SMS/text messages supported?
Screeners.com can send SMS verification codes to the countries and regions listed below. Message and data rates may apply. Delivery times may vary based on the carrier to which the SMS is being sent.
Country or region | ISO code | Dialing code |
A | ||
Afghanistan | AF | 93 |
Albania | AL | 355 |
Algeria | DZ | 213 |
Andorra | AD | 376 |
Anguilla | AI | 1-264 |
Antigua and Barbuda | AG | 1-268 |
Argentina | AR | 54 |
Armenia | AM | 374 |
Aruba | AW | 297 |
Australia | AU | 61 |
Austria | AT | 43 |
Azerbaijan | AZ | 994 |
B | ||
Bahamas | BS | 1-242 |
Bahrain | BH | 973 |
Bangladesh | BD | 880 |
Barbados | BB | 1-246 |
Belarus | BY | 375 |
Belgium | BE | 32 |
Belize | BZ | 501 |
Bermuda | BM | 1-441 |
Bhutan | BT | 975 |
Bolivia | BO | 591 |
Bosnia and Herzegovina | BA | 387 |
Botswana | BW | 267 |
Brazil | BR | 55 |
Brunei | BN | 673 |
Bulgaria | BG | 359 |
Burkina Faso | BF | 226 |
Burundi | BL | 257 |
C | ||
Cambodia | KH | 855 |
Cameroon | CM | 237 |
Canada | CA | 1 |
Cape Verde | CV | 238 |
Cayman Islands | KY | 1-345 |
Central African Republic | CF | 236 |
Chad | TD | 235 |
Chile | CL | 56 |
Colombia | CO | 57 |
Comoros | KM | 269 |
Cook Islands | CK | 682 |
Costa Rica | CR | 506 |
Croatia | HR | 385 |
Cyprus | CY | 357 |
Czechia (Czech Republic) | CZ | 420 |
D | ||
Democratic Republic of the Congo | CD | 243 |
Denmark | DK | 45 |
Djibouti | DJ | 253 |
Dominica | DN | 1-767 |
E | ||
Ecuador | EC | 593 |
Egypt | EG | 20 |
El Salvador | SV | 503 |
Equitorial Guinea | GQ | 240 |
Eritrea | ER | 291 |
Estonia | EE | 372 |
Ethiopia | ET | 251 |
F | ||
Faroe Islands | FO | 298 |
Fiji | FJ | 679 |
Finland | FI | 358 |
France | FR | 33 |
French Guiana | GF | 594 |
French Polynesia | PF | 689 |
G | ||
Gabon | GA | 241 |
Gambia | GM | 220 |
Georgia | GE | 995 |
Germany | DE | 49 |
Ghana | GH | 233 |
Gibraltar | GL | 350 |
Greece | GR | 30 |
Greenland | GL | 299 |
Grenada | GD | 1-473 |
Guadeloupe | GP | 590 |
Guam | GU | 1-671 |
Guatemala | GT | 502 |
Guernsey | GG | 44-1481 |
Guinea | GN | 224 |
Guinea-Bissau | GW | 245 |
Guyana | GY | 592 |
H | ||
Haiti | H | 509 |
Honduras | HN | 504 |
Hong Kong | HK | 852 |
Hungary | HU | 36 |
I | ||
Iceland | IS | 354 |
India | IN | 91 |
Indonesia | ID | 62 |
Iraq | IQ | 964 |
Ireland | IE | 353 |
Isle of Man | IM | 44-1624 |
Israel | IL | 972 |
Italy | IT | 39 |
Ivory Coast | CL | 225 |
J | ||
Jamaica | JM | 1-876 |
Japan | JP | 81 |
Jersey | JE | 44-1434 |
Jordan | JO | 962 |
K | ||
Kazakhstan | KZ | 7 |
Kenya | KE | 254 |
Kosovo | XK | 383 |
Kuwait | KW | 965 |
Kyrgyzstan | KG | 996 |
L | ||
Laos | LA | 856 |
Latvia | LV | 371 |
Lebanon | LB | 961 |
Lesotho | LS | 266 |
Liberia | LR | 231 |
Libya | LY | 218 |
Liechtenstein | LI | 423 |
Lithuania | LT | 370 |
Luxembourg | LU | 352 |
M | ||
Macau | MO | 853 |
Macedonia | MK | 389 |
Madagascar | MG | 261 |
Malawi | MW | 265 |
Malaysia | MY | 60 |
Maldives | MV | 960 |
Mali | ML | 223 |
Malta | MT | 356 |
Marshall Islands, The | MH | 692 |
Martinique | MQ | 596 |
Mauritania | MR | 222 |
Mauritius | MU | 230 |
Mayotte | YT | 262 |
Mexico | MX | 52 |
Micronesia (Federated States of) | FM | 691 |
Moldova | MD | 373 |
Monaco | MC | 377 |
Mongolia | MN | 976 |
Montenegro | ME | 382 |
Montserrat | MS | 1-664 |
Morocco | MA | 212 |
Mozambique | MS | 258 |
Myanmar | MM | 95 |
N | ||
Namibia | NA | 264 |
Nepal | NP | 977 |
Netherlands | NL | 31 |
Netherlands Antilles | AN | 599 |
New Caledonia | NC | 687 |
New Zealand | NZ | 64 |
Nicaragua | NI | 505 |
Niger | NE | 227 |
Nigeria | NG | 234 |
Niue | NU | 683 |
Norway | NO | 47 |
O | ||
Oman | OM | 968 |
P | ||
Pakistan | PK | 92 |
Palestine | PS | 970 |
Panama | PA | 507 |
Papua New Guinea | PG | 675 |
Paraguay | PY | 595 |
Peru | PE | 51 |
Philippines | PH | 63 |
Poland | PL | 48 |
Portugal | PT | 351 |
Puerto Rico | PR | 1-797, 1-939 |
Q | ||
Qatar | QA | 974 |
R | ||
Republic of the Congo | CG | 242 |
Réunion (France) | RE | 262 |
Romania | RO | 40 |
Russia | RU | 7 |
Rwanda | RW | 250 |
S | ||
Saint Kitts and Nevis | KN | 1-869 |
Saint Lucia | LC | 1-758 |
Samoa | WS | 685 |
San Marino | SM | 378 |
São Tomé and Príncipe | ST | 239 |
Saudi Arabia | SA | 966 |
Senegal | SN | 221 |
Serbia | RS | 381 |
Seychelles | SC | 248 |
Sierra Leone | SL | 232 |
Singapore | SG | 65 |
Slovakia | SK | 421 |
Slovenia | SI | 386 |
Solomon Islands | SB | 677 |
Somalia | SO | 252 |
South Africa | ZA | 27 |
South Korea | KR | 82 |
South Sudan | SS | 211 |
Spain | ES | 34 |
Sri Lanka | LK | 94 |
Suriname | SR | 597 |
Swaziland | SZ | 268 |
Sweden | SE | 46 |
Switzerland | CH | 41 |
T | ||
Taiwan | TW | 886 |
Tajikistan | TJ | 992 |
Tanzania | TX | 255 |
Thailand | TH | 66 |
Timor-Leste | TL | 670 |
Togo | TG | 228 |
Tonga | TO | 676 |
Trinidad and Tobago | TT | 1-868 |
Tunisia | TN | 216 |
Turkey | TR | 90 |
Turkmenistan | TM | 993 |
Tuvalu | TC | 688 |
U | ||
Uganda | UG | 256 |
Ukraine | UA | 380 |
United Arab Emirates (UAE) | AE | 971 |
United Kingdom | GB | 44 |
United States | US | 1 |
Uruguay | UY | 598 |
Uzbekistan | UZ | 998 |
V | ||
Vanuatu | VU | 678 |
Venezuela | VE | 58 |
Vietnam | VN | 84 |
Virgin Islands, British | VG | 1-284 |
Virgin Islands, US | VI | 1-340 |
W | ||
X | ||
Y | ||
Yemen | YE | 967 |
Z | ||
Zambia | ZM | 260 |
Zimbabwe | ZW | 263 |